Knexus Digital, the digital marketing resource has launched a ‘Customer Experience’ programme of content to help marketers deliver cross-channel capability, including the web, telephone, TV and print, with a focus on delivering measurable benefits. This content will deliver the latest insights and market intelligence on the importance of building a consistent customer experience for brands.
The programme is created in conjunction with ‘Customer Experience’ experts Foviance, who will deliver insights and take questions live online. The content will also be available On Demand via video and downloadable podcasts.
Ashmi Ahluwalia, Knexus Digital Product Manager commented, “At a time when customer retention has become a hot topic given the economic climate, Knexus Digital will help marketers to improve their customers’ experience as well as optimise usability and retention.”
Marketers looking for insights on Customer Experience can get a complimentary sample of Knexus Digital’s insights here: http://www.knexusgroup.com/view/709/complimentary/841438. Continue reading