A record-breaking increase in passenger traffic during 2012 has been announced by Gudny Johannsdottir, Business and Route Development Manager at Isavia, the company operating the airport in Iceland.
In total, Keflavik International Airport (KEF) saw a 9 percent increase in passenger traffic during its busiest months in 2012 than those of 2011. This trend continued to increase in September, and it is predicted for an increase in passenger traffic by the end of 2012 of 12.4 percent– with a total of 2.4 million passengers predicted during the whole of 2012.
To complement this increase in passenger traffic, Isavia has upgraded KEF´s Leifur Eiriksson Air Terminal. Amongst the upgrades include its terminal waiting areas and access, and its automatic check-in service. Isavia continues to maximise efficiency of its facilities with new pre-boarding lounges and relocating various support functions.
Additionally, Gudny Johannsdottir, on behalf of Isavia, took part in the 18th World Route Development Forum in Abu Dhabi, United Arab Emirates, between 30th September and 2nd October; one of the most important industry events for aviation, tourism, and the route development community.
Isavia is looking to expand the airport’s network with new routes and customers who contribute to passenger growth. In order to achieve this, the company offers customers incentives including discounts on landing and passenger charges for new routes.
An airline that initiates a new route, which is not presently connected by regular flights from Keflavik International Airport, will benefit from discounts on the Landing Charge and Passenger Charge. The proposed route is one that will increase the network coverage and passenger traffic volumes and is one that has a commercial benefit to KEF.
To reward airlines contributing to passenger growth for KEF, Isavia offers a passenger increase bonus. The bonus is 800 ISK per departing international passenger during IATA Summer Season (excluding June, July, August) and 1600 ISK during the IATA Winter Season, based on the number of passengers for which passenger charge is payable. The company being invoiced passenger charges for the flight (aircraft owner, subsidiary aircraft operator) is the beneficiary for receiving the bonus.
Keflavik International Airport was voted as the best small airport in Europe for the 2011 season by the Airports Council International; the airport was awarded for the category of best airport for 2 million passengers or less, however, KEF actually came out on top in terms of service, but since it was placed in the smaller airports category, was not able to come out on top overall.
As part of the survey, participants answered a number of questions about the quality of more than 36 service factors, such as its helpfulness and courtesy of staff, ease of flight connections, cleanliness, check-in times, and for the overall customer satisfaction.
For more information concerning business incentives at KEF, visit http://b2b.kefairport.is/english/.
To view Keflavik International Airport ‘s latest B2B magazine Airmail, visit http://www.kefairport.is/airmail/2012-4/.