Altitude Software, the leading independent global contact centre solutions vendor, announced today that Optima Communications, a Canadian contact centre outsourcer specialising in customer relationship optimisation™ (CRO), has seen increased productivity and lower costs associated with moving to the Altitude vBox solution, a free SIP server integrated with Optima’s existing Altitude uCI TM customer interaction management solution.
The Altitude vBox is a flexible and scalable solution, compliant with open-standards, and runs on the safe and open OS Linux, turning any regular computer into a feature-rich voice communications server. Installations can start with a few seats and grow to meet the organisation’s specific needs, enhancing features and functionalities along the way. The Altitude uCI TM and Altitude vBox together offer a turnkey solution that enables organisations to implement a state-of-the art IP contact centre rapidly and with the lowest total cost of ownership. Altitude vBox allowed Optima to migrate to SIP technology which significantly reduced their costs.
Currently, Optima has two contact centres running The Altitude uCI TM solution on top of Altitude vBox. This enables the use of Altitude IP IVR, both inbound and outbound. More than 250 agent seats are running on Altitude’s IP predictive dialler in one of the centres, increasing call centre productivity and results, while lowering costs.
“Our mission is to deliver optimum business results; everything we do at Optima is with that mission in mind. Altitude proved to be the best solution in the market to meet our business needs by allowing us to focus on the unique priorities of each client, without losing focus on their ROI,” stated Don Macleod, President, Optima Communications.
Founded in 1992, Optima Communications headquartered in Toronto, ON, Canada, are customer relationship optimisation™ (CRO) experts specialising in high-involvement purchase decisions and technically complex product/service categories. Optima prides itself on its close working relationships with their clients, some of whom have been with Optima for over a decade. Optima helps clients craft winning outbound campaigns and also provides inbound services through their two contact centres.
Most of Canada’s major banks count on Optima and Altitude to handle their communications, as Optima’s customers include some of the world’s leading organisations in the insurance and financial industry, leaders in the business information, and some of the largest consumer and SMB IT companies. Optima is also very active in the telecommunications and direct to consumer energy industries.
“Altitude’s modular suite with efficient and integrated multimedia communication channels (email and chat), IVR applications, predictive dialling solutions, intelligent routing and call blending, allows Optima to pace their projects and grow as needed with their customer demands. They experience a reduction of overall costs and increased service levels, productivity and business results,” said Mark Lepko, President, North America, Altitude Software.
The Altitude uCI TM (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 40+ Industry Awards for Innovation and Performance in more recent years. Altitude Software is a leading independent contact centre solutions vendor, with 15 offices worldwide, resulting in a fast expanding regional customer base and strong partner network, with a special focus on delivering business value to contact centre outsourcers.
For more information on Optima and Altitude solutions, visit www.altitude.com.
Altitude Software is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. Used by 250,000 users in about 900 customers of 60 countries, Altitude is recognized for customer satisfaction levels and is ISO 9001 and TSIA certified for its customer support worldwide. Its innovations have won 40+ industry awards and Gartner includes Altitude in its Magic Quadrant, as the only global independent vendor since 2000.
Altitude uCITM (unified customer interactions) is an open software suite that manages high volume customer interactions with the enterprise like Customer Service, Help Desk, Collections, Telesales, Surveys, etc; It is valued the most for its speed in creating and changing CRM Services and Campaigns, thanks to its Unified Design Studio, Open Desktop, Routing, Dialler, Voice Portal, Monitoring, Reporting, Workforce and Integration Server. Altitude Software can be reached at +1 877 4744499 or emailed to email@example.com.
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